We want you to be completely satisfied with your purchase on delbull.com. If for any reason you are not entirely pleased with your order, we're here to help. Please review the following guidelines for refunds:

1. Eligibility for Refunds:

• To be eligible for a refund, the item(s) must be unused, in the same condition that you received it, and in the original packaging.
• Items must be returned within 15 days from the date of delivery.
• Personalised or customised items are not eligible for refunds unless there is a defect or error on our part.

2. Process for Refunds:

• If you wish to request a refund, please contact the seller directly. You can find the seller's contact information on your order confirmation email or in your account dashboard.
• The seller will provide instructions on how to return the item(s) and initiate the refund process.
• Once the seller receives the returned item(s) and verifies their condition, they will process the refund accordingly.

3. Return Shipping:

• Customers are responsible for paying return shipping costs unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping service and purchasing shipping insurance when returning items to ensure they reach the seller safely.

4. Refund Processing Time:

• Refunds will be processed within 5 working days of the seller receiving the returned item(s) and verifying their condition.
• The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Exceptions:

• Certain items may not be eligible for refunds, such as perishable goods, gift cards, or items marked as final sale.
• Refunds for digital products or services will be handled on a case-by-case basis.

6. Contact Us:

• If you have any questions or concerns about our refund policy, please contact our customer service team at refund@delbull.com or +44 1493 801550, WhatsApp: +44 77090820031